Customer Service


Client Services
Work in our industry-leading customer service teams to support our investors, advisors and back-office clients on the phone, in writing and online.



Relationship Consultants
Consult with financial professionals on product capabilities and features to ensure the mutual success of our retail and retirement plan clients.


Support Services
Help our customer service teams to be the most prepared and knowledgeable organization in the industry by working in Continuous Learning, Operational Excellence or Risk Management.


Service Operations
Work on a range of projects that transform Customer Service business priorities into outcomes.

Meet Evelyne, Client Services Specialist and artist


Why do financial advisors continue to rate our organization among the best in terms of client service? That’s easy: Our American Funds Service Group associates.


Meet Evelyne, one of our roughly 2,000 Service associates, as she describes the components of her role, learning from colleagues, the value of work/life balance — and pursuing her passion for painting outside of work.

Meet Doug, Business Support associate, Veteran and dad


In 1988, Doug served in the Marines. That same year, he learned his wife was pregnant with their first child. Although tests indicated they would have a girl, when the baby arrived, it was a boy and they raised their child as a son. Years later, everything changed.


In sharing his experience with co-workers Doug says, “My daughter was very brave coming out. If my daughter can do that, I owed it to her to try to match that courage.”

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Customer Service Associate
Customer Service Associate Carmel, IN, US, 46032 Jun 14, 2019
Carmel, IN, US, 46032 Jun 14, 2019
Client Services Representative
Client Services Representative Norfolk, VA, US, 23513 Jun 14, 2019
Norfolk, VA, US, 23513 Jun 14, 2019
Project Office Director
Project Office Director Irvine, CA, US, 92618 Jun 3, 2019
Irvine, CA, US, 92618 Jun 3, 2019
Senior Office Services Coordinator
Senior Office Services Coordinator Los Angeles, CA, US, 90071 May 29, 2019
Los Angeles, CA, US, 90071 May 29, 2019
Senior Office Services Associate
Senior Office Services Associate Los Angeles, CA, US, 90025 May 27, 2019
Los Angeles, CA, US, 90025 May 27, 2019
Client Relationship Team Specialist
Client Relationship Team Specialist Los Angeles, CA, US, 90025 May 24, 2019
Los Angeles, CA, US, 90025 May 24, 2019
Client Services Representative
Client Services Representative Carmel, IN, US, 46032 May 21, 2019
Carmel, IN, US, 46032 May 21, 2019