Customer Service

Client Services

Work in our industry-leading customer service teams to support our investors, advisors and back-office clients on the phone, in writing and online.

Support Services

Help our customer service teams to be the most prepared and knowledgeable organization in the industry by working in Continuous Learning, Operational Excellence or Risk Management.

Relationship Consultants

Consult with financial professionals on product capabilities and features to ensure the mutual success of our retail and retirement plan clients.

Service Operations

Work on a range of projects that transform Customer Service business priorities into outcomes.

Meet Evelyne, Client Services Specialist and artist

Why do financial advisors continue to rate our organization among the best in terms of client service? That’s easy: Our American Funds Service Group associates.

Meet Evelyne, one of our roughly 2,000 Service associates, as she describes the components of her role, learning from colleagues, the value of work/life balance — and pursuing her passion for painting outside of work.

Meet Doug, Business Support associate, Veteran and dad

In 1988, Doug served in the Marines. That same year, he learned his wife was pregnant with their first child. Although tests indicated they would have a girl, when the baby arrived, it was a boy and they raised their child as a son. Years later, everything changed.

In sharing his experience with co-workers Doug says, “My daughter was very brave coming out. If my daughter can do that, I owed it to her to try to match that courage.”

 

Watch jobs in this category

Search results for "". Page 1 of 1, Results 1 to 8
Title Location Date Sort descending
Reset
China Industry Specialist - Financials (SHO) Shanghai, CN Oct 27, 2020
China Industry Specialist - Consumer Sector (SHO) Shanghai, CN Oct 27, 2020
Government Relations Director
Government Relations Director Washington, DC, US, 20006 Oct 27, 2020
Washington, DC, US, 20006 Oct 27, 2020
Sales Analyst
Sales Analyst Los Angeles, CA, US, 90071 Oct 27, 2020
Los Angeles, CA, US, 90071 Oct 27, 2020
Research Associate
Research Associate London, GB Oct 25, 2020
London, GB Oct 25, 2020
Software Engineer, Search / Machine Learning
Software Engineer, Search / Machine Learning Los Angeles, CA, US, 90071 Oct 25, 2020
Los Angeles, CA, US, 90071 Oct 25, 2020
Communications Manager
Communications Manager Los Angeles, CA, US, 90071 Oct 24, 2020
Los Angeles, CA, US, 90071 Oct 24, 2020
Research Associate
Research Associate Singapore, SG Oct 24, 2020
Singapore, SG Oct 24, 2020