Customer Service

Client Services

Work in our industry-leading customer service teams to support our investors, advisors and back-office clients on the phone, in writing and online.

Support Services

Help our customer service teams to be the most prepared and knowledgeable organization in the industry by working in Continuous Learning, Operational Excellence or Risk Management.

Relationship Consultants

Consult with financial professionals on product capabilities and features to ensure the mutual success of our retail and retirement plan clients.

Service Operations

Work on a range of projects that transform Customer Service business priorities into outcomes.

Meet Evelyne, Client Services Specialist and artist

Why do financial advisors continue to rate our organization among the best in terms of client service? That’s easy: Our American Funds Service Group associates.

Meet Evelyne, one of our roughly 2,000 Service associates, as she describes the components of her role, learning from colleagues, the value of work/life balance — and pursuing her passion for painting outside of work.

Meet Doug, Business Support associate, Veteran and dad

In 1988, Doug served in the Marines. That same year, he learned his wife was pregnant with their first child. Although tests indicated they would have a girl, when the baby arrived, it was a boy and they raised their child as a son. Years later, everything changed.

In sharing his experience with co-workers Doug says, “My daughter was very brave coming out. If my daughter can do that, I owed it to her to try to match that courage.”

 

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Results Analyst
Results Analyst London, GB Aug 11, 2020
London, GB Aug 11, 2020
Business Intelligence Manager
Business Intelligence Manager Los Angeles, CA, US, 90071 Aug 11, 2020
Los Angeles, CA, US, 90071 Aug 11, 2020
Global Finance Senior Accountant - Accounts Payable
Global Finance Senior Accountant - Accounts Payable San Antonio, TX, US, 78251 Aug 11, 2020
San Antonio, TX, US, 78251 Aug 11, 2020
Client Relations Analyst
Client Relations Analyst Los Angeles, CA, US, 90071 Aug 11, 2020
Los Angeles, CA, US, 90071 Aug 11, 2020
Business Operations Manager CSG
Business Operations Manager CSG Los Angeles, CA, US, 90071 Aug 11, 2020
Los Angeles, CA, US, 90071 Aug 11, 2020
Order Management Analyst
Order Management Analyst Los Angeles, CA, US, 90071 Aug 10, 2020
Los Angeles, CA, US, 90071 Aug 10, 2020
Senior Data Engineer - IG Tech
Senior Data Engineer - IG Tech Seattle, WA, US, 90071 Aug 9, 2020
Seattle, WA, US, 90071 Aug 9, 2020
Results Analyst, 12 month Rotation
Results Analyst, 12 month Rotation London, GB Aug 7, 2020
London, GB Aug 7, 2020