Customer Service

Client Services

Work in our industry-leading customer service teams to support our investors, advisors and back-office clients on the phone, in writing and online.

Support Services

Help our customer service teams to be the most prepared and knowledgeable organization in the industry by working in Continuous Learning, Operational Excellence or Risk Management.

Relationship Consultants

Consult with financial professionals on product capabilities and features to ensure the mutual success of our retail and retirement plan clients.

Service Operations

Work on a range of projects that transform Customer Service business priorities into outcomes.

Meet Devoy, customer service associate and gamer

Devoy loves his career, his family and, in his free time, competitive gaming. Thanks to our Capital Communities, which are driven by our associates, Devoy can bring his love of play to work as well.

“If you would have told me I could work somewhere that people can bring all their passions, I wouldn’t have believed you,” Devoy says, “but at Capital Group I get to be a leader in the gaming community.”

Meet Evelyne, Client Services Specialist and artist

Why do financial advisors continue to rate our organization among the best in terms of client service? That’s easy: Our American Funds Service Group associates.

Meet Evelyne, one of our roughly 2,000 Service associates, as she describes the components of her role, learning from colleagues, the value of work/life balance — and pursuing her passion for painting outside of work.

Meet Doug, Business Support associate, Veteran and dad

In 1988, Doug served in the Marines. That same year, he learned his wife was pregnant with their first child. Although tests indicated they would have a girl, when the baby arrived, it was a boy and they raised their child as a son. Years later, everything changed.

In sharing his experience with co-workers Doug says, “My daughter was very brave coming out. If my daughter can do that, I owed it to her to try to match that courage.”

 
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Trade Operations Analyst
Trade Operations Analyst Irvine, CA, US, 92618 Nov 12, 2021
Irvine, CA, US, 92618 Nov 12, 2021
Retirement Plan Services Specialist
Retirement Plan Services Specialist Carmel, IN, US, 46032 Nov 12, 2021
Carmel, IN, US, 46032 Nov 12, 2021
Retirement Plan Services Manager
Retirement Plan Services Manager Carmel, IN, US, 46032 Nov 13, 2021
Carmel, IN, US, 46032 Nov 13, 2021
Real-Time Administrator
Real-Time Administrator San Antonio, TX, US, 78251 Nov 13, 2021
San Antonio, TX, US, 78251 Nov 13, 2021
Client Services Representative
Client Services Representative San Antonio, TX, US, 78251 Nov 5, 2021
San Antonio, TX, US, 78251 Nov 5, 2021