Client Relations Analyst Senior

Date: Aug 29, 2021

Location: Amsterdam, NL

Company: Capital Group

Req ID: 40610 

Location: Amsterdam

Other location(s):  


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we’ve transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate’s ability to work remotely.


For our office in Amsterdam we are currently looking for a client Relations Analyst Senior.


Role Summary: Responsibility for Nordic, BENELUX and Middle Eastern Institutional Client Relations, part of the European wide client facing team who are responsible for managing the servicing needs of clients and partnering with the Europe and Asia Client Group (EACG) to build and retain client relationships.


Primary responsibilities:

Ongoing servicing and activities

  • Main day-to-day servicing interface between external clients and internal departments within CG
  • Ensure execution of agreed service levels requirements and review standards as appropriate
  • Coordinate with internal groups to answer operational, trade, investment, fee, regulatory, legal, tax and transaction cost related queries from clients and advisors
  • Coordinate client communications (regulatory, market driven, project outcomes, PM change)
  • Ensure client reporting set up correctly and monitor ongoing deliverables
  • Liaise with RFP team to deliver annual DDQs to clients
  • Coordinate the application of distributor’s compliance check for regular reports, sales materials and legal documents for the CG retail business
  • Stay up to speed on regulatory issues relevant to the local market
  • Provide sales/relationship team visibility to client interactions.  Escalate where needed.
  • Maintain and update client/financial account information to enable client servicing (web, Sales Force etc)
  • Support onboarding new clients and kick off new institutional client or distributor process with CG internal stakeholders
  • Coordinate negotiations on IMA and Distribution Agreements (or maintenance) including SLAs


Meetings/external events

  • Support the client meeting cycle (logistics, presentation materials, coordinating back up, follow ups), attend and host meetings where relevant
  • Coordinate and host operational due diligence meetings
  • Host visitor meetings on behalf of other CG offices
  • Attend CG hosted events


Profile and required skills:


  • Client focused mind-set, strong communication and interpersonal skills to build relationships with clients and internal stakeholders, local industry knowledge, problem solving skills, ability to influence stakeholders.
  • Must be fluent in Dutch and English.
  • Degree level qualification preferable.



“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


Do also visit our Diversity, Equity and Inclusion site to find out what Capital Group are committing to and championing.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

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