Technology Support Associate II

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Date: May 8, 2019

Location: Hong Kong, HK

Company: Capital Group

Location: HKO 
City: Hong Kong 

 

Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.

Role summary: Under general supervision, supports, implements and integrates technology and office systems and other supported technologies.

 

Primary responsibilities/essential functions:

  • Installs, configures, troubleshoots, maintains, and supports technology and office systems.
    • Partners with relevant second and third level technology teams to ensure current and future client needs are addressed.
    • Documents, within the incident management system, any actions taken and solutions provided to ensure consistency of experience and troubleshooting techniques.
      Identifies outdated or inaccurate information within the knowledge base to be updated by level two or three support teams.
  • Consults with business clients to ensure technology and office systems are meeting local needs and coordinates their acquisition and implementation.
    • Interacts with supported business units to gain an understanding of technical requirements and specific workflows in order to act as a business unit advocate and communicate their technical requirements to the Engineering teams.
    • Partners with Lifecycle Management, Service Operations, Research, and Engineering teams to understand equipment and software standards, acquisition processes, and new technologies
    • Researches and pursues relevant training opportunities to ensure a broad awareness of current and emerging technical solutions.
  • Participates in projects involving new technology evaluation, testing, and integration.

 

Company Overview:
Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers.


Job Segment: Technical Support, Testing, Technology, Research