Associate Relations Advisor

Date: Nov 24, 2021

Location: IRVINE, CA, US, 92618

Company: Capital Group

Job Title: Associate Relations Advisor 

Req ID: 46387 

Location: IRV 

Other location(s): Los Angeles (CA) 

Relocation benefits offered: No 

Travel required: No 

Hiring Manager: Bob Ritter 

Recruiter: Noelle Clark 


“I can take an active role in my career advancement.”


You’ve had ongoing conversations with your manager and you’re ready for the next step in your career. Collectively, we’re working hard to advance diversity, equity and inclusion in our organization because we know that what makes us different makes us better.  Part of this commitment is to empower you to build a successful and prosperous career by focusing on internal opportunities and development.


“I can succeed as an Associate Relations Advisor at Capital Group.”


As an Associate Relations Advisor on the Respectful Environment Advocacy Centralized Team (REACT), you will play an integral role within the broader Capital Group organization to cultivate an inclusive, respectful, and professional environment, while leveraging your aptitude with data and systems to help advance our associate relations effectiveness.   


An impartial and objective subject matter expert, you’ll partner with people managers across Capital’s various lines of business, as well as HR generalists and Capital’s Legal Department to diagnose and resolve intricate associate relations matters, documenting resolutions to identify trends and themes and make recommendations based on insights.  You may be called upon to lead internal claim investigations, ensuring consistent quality of results, timelines of resolution, and an effective, supportive associate experience.  You will also participate in project-oriented work, such as helping to craft associate relations resources and facilitate training sessions.


To thrive in this role, you have experience with performance problem-solving and enjoy working in complex, fast-paced environments where quality of both process and result are paramount. You’ve participated on high-performing teams and have the confidence and courage to manage through ambiguity, think strategically and situationally, and develop innovative solutions that challenge the status quo.


This role will ideally be based in Los Angeles or Irvine, CA.


“I am the person Capital Group is looking for.”

  • You’re passionate about resolving associate relations issues in a thoughtful, open-minded, and objective manner, fostering a supportive associate experience and mitigating risk.
  • You’re a skilled, authentic, and respectful communicator; an active listener who is approachable, engaging and can remain tactful and calm in controversial and/or confrontational situations.
  • You champion what you believe is right and are at ease interfacing and influencing across all levels and roles throughout the organization.
  • You connect the dots in complex and/or ambiguous situations and enjoy using systems to document progress and outcomes.  You can interpret data, identify key points, and translate information into actionable insights and ideas for practicable solutions.
  • You thrive in fast-paced environments where independent thinking and collaborative teamwork are equally essential for success.
  • You’ve built a career by being a motivated and strategic achiever who brings positive energy to your interactions, uses discretion in managing through challenges and enjoys a reputation for rock-solid integrity.
  • You have strong organizational skills, and can flex deftly between project work, ongoing responsibilities, and in-the-moment priorities.


“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

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