Business Analyst Senior

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Date: Jul 20, 2019

Location: Irvine, CA, US, 92618

Company: Capital Group

Req ID:  29992
Experience Level: Professional 
Other Location(s): N/A   


Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.



Capital Group’s North America Distribution Customer Relationship Management team partners with key business leaders in Sales and Marketing on medium to large size project initiatives.  The team is responsible for conducting in-depth analysis of current and proposed business operations to deliver process and technology solutions. 

Based in Irvine, the Senior CRM Business Analyst will be responsible for partnering with our user communities to gain in depth knowledge of the business, their processes and the technologies that they currently leverage.  In addition, this roles will be responsible to take that in depth knowledge and experience and build new processes and technology solutions based on the strategic needs.



    • Partner with the internal user communities to become an expert in their business, business processes, challenges, technology solutions and strategic objectives.
    • Proactively identifies areas for improvement. Influences and persuades the business to make changes.   Introduces innovative recommendations, factoring in customer needs, external approaches, and industry expertise and competitor analysis.
    • Leads projects; manages project task responsibilities, including identification of project risks and coordinating implementation activities, such as training and the documentation of business process changes.
    • Operates as a team member and a team leader.  Provides leadership to the team by ensuring standard tools and processes are used and acts as a resource and mentor to Business Analysts within the group.
    • Participates with internal business areas to solicit end user requirements, gains understanding of the purposes or goals of various processes, offerings or practices. Ensures full understanding of issues and enhancements that need to be addressed.
    • Partners with senior leaders on strategic initiatives to analyze business problems/needs and provide solution options/innovative ideas that formulate a strategic business case.
    • Leads user acceptance testing; may identify testers, develop test scripts and conduct test execution. Provides direction to testers on how to document and execute test plan and scripts efficiently and effectively.



  • Minimum of 4 years of analyst/ admin experience required
  • Has lead medium to large size projects
  • Familiar with Agile methodology
  • Demonstrates the ability to solve difficult business problems with effective solutions
  • Demonstrates the ability to prioritize and manage their work effectively in a fast paced environment
  • Demonstrates strong written and oral communication skills with a diverse group of associates and senior business leaders.
  • Bachelor’s Degree in Business Administration and related discipline.
  • Advanced skills with Microsoft Office tools (Word, Excel, Visio, and PowerPoint).


Company Overview:
Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. 
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Business Analyst, CRM, Technology