Lead Unified Communications Collaboration Engineer

Date: Sep 20, 2022

Location: Irvine, CA, US, 92612

Company: Capital Group

Req ID: 54881 

Location: Irvine

Other location(s): Los Angeles (CA); San Antonio (TX) 


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


    1. NOTE: We value flexibility and have a menu of options for our associates to leverage to help set up their work-life balance.  Our associates enjoy a hybrid approach with three days in the office on a weekly basis. We encourage you to discuss the specific guidelines for your role throughout your interview process.



“I can succeed as a Lead/ Unified Communications Collaboration Engineer at Capital Group.”


  • You will use  technology to solve business problems and drive positive outcomes
  • You will build a scalable technology platform to support a growing business
  • You will play a key role in designing and delivering large scale and distributed meeting platforms and in-room experiences
  • You will evangelize best practice use cases and provide knowledge transfer and training across teams and to other engineering leads
  • You will perform root cause analysis on incident and problem tickets (4th level)
  • You will help to enable and expand proactive monitoring of platform and in-room services
  • You will be self-driven and work effectively in a high demand team & project, and highlight any potential risks and issues
  • You will relentlessly pursue self-service and automation solutions to reduce manual tasks
  • You will collaborate with end user support teams to gather feedback on functionality and supportability
  • You will partner alongside risk and compliance teams to understand and ensure systems and solutions protect the Enterprise


 “I am the person Capital Group is looking for:”


  • You have a bachelor’s degree in Computer Science, Engineering, or related discipline with a minimum of 10 years of experience supporting UC and AV technologies
  • You have 10 years’ experience working in large, distributed enterprise environments
  • You have been a hands-on technical leader and SME for complex deployments and troubleshooting
  • You have been a senior technical leader and mentor in your organization
  • You have demonstrated an agile, team-first approach and have experience working within a product management framework
  • You have given executive level presentations and are adept at communicating across various levels of the organization
  • You have expert knowledge of Cisco collaboration technologies (Webex, Control Hub, RoomOS and CUCM)
  • You have advanced skills designing and implementing AV solutions for collaboration spaces (conference rooms, multi-purpose rooms and large auditoriums)
  • You have advanced experience with Webex, MS Teams and Zoom platform configuration
  • You have good knowledge of digital signage, video production and hoteling technologies


“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 


Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

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