Solutions Reliability Engineer

Date: Apr 8, 2021

Location: Irvine, CA, US, 92618

Company: Capital Group

Req ID: 39224 

Location: Irvine, CA 

Other location(s): Los Angeles (CA); San Antonio (TX) 

Relocation benefits offered: No 

Travel required: None 


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we’ve transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate’s ability to work remotely.


“I can succeed as a Solutions Reliability Engineer at Capital Group.”

As a solution reliability engineer you will be responsible for

  • Ensuring CG’s global application and solutions operating environment is highly reliable, available, supportable and resilient.
  • Design and develop the necessary automation to improve the reliability of the solution(s).
  • Coordinates with vendors, partners and other internal teams to continuously improve the operating environment.
  • Provide leadership, guidance, and perform other operational readiness activities for applications and solutions being updated and/or initially released into the production
  • Influence Solutions Engineering team(s) to continuously improve the operating environment.
  • Partner with Application Services and project teams to help identify, prioritize and drive operational excellence and solutions.
  • Assign tasks to ensure that application systems and solutions have proper capacity, availability, reliability and supportability using monitoring, instrumentation and alerting
  • Design and develop the automation to optimize the efficiency of the solution
  • Facilitate problem management coordination. Work with Problem Record assignees to analyze production incidents after resolution; engage in problem analysis and solution design to prevent future reoccurrence.
  • Gather metrics for problem analysis and resolution and makes recommendations based on thorough data analysis.
  • Leverage business knowledge, technology background, and Service Management tools and processes (i.e. Change Management, Configuration Management, and Release Management) to ensure consistent approach and visibility to Event and Incident Management
  • Additional responsibilities as assigned.


“I am the person Capital Group is looking for.”

  • You have solid understanding of applications, solutions, and other related technologies supporting business solutions and capabilities in more than one domain
  • You have ability to troubleshoot complex issues, perform analysis and problem solving towards improving our application operating environment
  • You have prior application development, or on the job experience designing, developing and implementing improvements in Operational capabilities
  • You are a fast learner, problem solver, results oriented, with thorough follow-through
  • You are detail-oriented with the ability to analyze the data from multiple sources, and design/develop and implement solutions to improve the reliability of the service.
  • You have a ‘find & fix’ mindset
  • You have ability to work effectively with non-Associates (Contractors, Partners, Vendors, etc.) and ensure they are meeting our operational objectives and Service Level Agreements (SLAs)
  • You independently drive prioritization and change to processes or technology, and can influence other teams to act
  • You have demonstrated broad skills and experience of IT and the Software Development Life Cycle (SDLC)
  • You have strong verbal and written communication; both technical and business-oriented communications
  • You have ability to share knowledge and experience with less experienced associates and mentor them


“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

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