Solutions Engineer IV

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Date: Mar 13, 2019

Location: Irvine, CA, US, 92618

Company: Capital Group

Req ID:  29044
Experience Level: Professional 
Other Location(s): N/A  
Relocation offered: Yes
Travel required: a. Up to 25%

Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.

The marketing organization at Capital Group has created the concept of a “POD”, which is essentially a small group of multi-talented resources that deliver experiences focused on a specific customer segment.  Each POD is fully accountable for strategizing, designing and deploying the correct combination of customer research, customer journeys, and messaging required to create experiences that increase customer engagement and ultimately sales.

 

We are looking to add an additional business facing Senior Solutions Engineer for marketing IT to our team, who will support one or more of these Marketing PODs as an embedded IT liaison. This is an exciting role where creative problem solving is used to connect current and emerging technologies, processes and solutions together in unique ways to meet business objectives. A successful candidate will leverage strong digital marketing awareness, and a consultative approach to deliver technology enablement. You will utilize your business and marketing acumen to creatively leverage technology in unique ways, and your relationship-building skills to bring together the right combination of business and technology teams to deliver solutions that address POD objectives.   

 

Business facing Senior Solutions Engineers are expected to understand the goals, processes, and dynamics of the Marketing PODs to both reactively and proactively identify technology opportunities and solutions through partnerships with technical product managers across IT. You will bring together business stakeholders and IT Product teams – creating new connections and strengthening existing relationships. The Senior Solutions Engineer may identify multiple solutions to the same problem and will partner with IT Product Managers and Architecture to recommend both near and longer term options. Candidates must have exceptional communications skills,strong interpersonal savvy, be self-motivated, curious, innovative and mostly self-directed.  

 

Responsibilities:

  • Attend Pod Agile ceremonies and ad hoc meetings
  • Research and understand the target Audience for one or more Marketing PODs
  • Strategize with peers and leadership to identify opportunities where technology can help achieve your POD’s goals
  • Clearly articulate technology solution functions and features to POD members with varying level of technical background
  • Develop relationships with different business roles such as Visual Designers, Channel Producers, Copy Writers, Creative Managers, Journey Managers, Audience Managers, Data Analysts, etc.
  • Willingness to travel to downtown Los Angeles minimally once per week
  • Ability to prioritize and manage time effectively across multiple engagements

 

Qualifications:

  • 5+ years combined experience implementing and/or operating digital marketing and sales solutions
  • Specific experience with Adobe Experience Cloud, including Audience Manager, Adobe DTM/Launch, Adobe Analytics, Target, and Adobe Experience Manager are required skills
  • Salesforce.com Marketing Cloud, including Exact Target and Journey Builder is highly desired
  • Some history working with information management and/or data warehousing is beneficial
  • Demonstration of success with business facing engagements that required strong relationship management skills is essential
  • Exposure to the asset management industry in particular digital marketing and sales functions is preferred

 

Company Overview:
Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. 

 

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 


Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Data Warehouse, Research, Technology