Unified Communications Engineer

Date: Jan 5, 2021

Location: Irvine, CA, US, 92618

Company: Capital Group

Req ID: 37931 

Location: Irvine, CA 

Other location(s): N/A 

Relocation benefits offered: No 

Travel required: e. No Selection 

 

“I can be myself at work.”

 

You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.

 

We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.

 

“I can influence my income.”

 

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).

 

“I can lead a full life.”

 

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones

 

COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we’ve transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate’s ability to work remotely.

 

“I can succeed as a Technology Engineer at Capital Group.”

As a Technology Engineer III based in Irvine, you will plan, create, and drive the establishment of unified communications (UC) platforms that advance and support CG’s business processes. The Technology Engineer translates complex business requirements and works across technical disciplines and cross-functional teams to provide robust, interoperable, redundant, scalable and enterprise ready solutions.

  • Drives unified communications (UC) design projects and initiatives.
  • Makes directional UC recommendations that factor in capability, cost/benefit and risks.
  • Designs and creates new infrastructure components and integrations that facilitate and deliver operational efficiency
  • Automates repetitive tasks (service provisioning, MACD)
  • Contributes to overall UC standards, engineering specifications and configurations for enterprise communication and collaboration.
  • Creates documentation and procedures necessary to provision and manage performance and capacity. Defines operational parameters and events for ops leads.
  • Proactively researches and identifies new UC technologies
  • Engages peers in technical dialog considering new ideas and applicability to CG environment.
  • Responds to complex UC incident and problem escalations as necessary; performing advanced analysis and troubleshooting; determines root cause to facilitate resolution.
  • Understands architectural concepts and can create design artifacts (detailed diagrams and documentation) for engineering and operational peers.

 

 

 

“I am the person Capital Group is looking for.”

  • 7+ years of experience in the following Cisco Unified Communications Products:
  • Experience supporting and managing collab SaaS providers (Webex, Zoom and MS Teams)
  • Good knowledge of UC ecosystem applications: Voicemail, Session Border Controllers and voice gateways.
  • Good working knowledge of UC topology and QoS
  • Experience with UC monitoring tools and utilization reporting
  • Develop technical procedures (equipment configuration) for testing and implementation of design changes
  • Knowledge of Oracle ACME, Cisco Telepresence Server, Cisco Meeting Server 2.x, VCS(E), and WebEx Board a plus
  • Automation scripting skills (Python, Ansible) a plus
  • Have worked regularly with client, mobile, architecture and AV teams
  • Create technical documentation and diagrams using Microsoft Visio, Excel, Word and PowerPoint
  • Good presentation/verbal communication skills and the ability to train and mentor other team members
  • Unified Communications Manager 11.x+, WebEx T40.x+ and Jabber 12.x+

 

 

“I can apply in less than 4 minutes.”

 

You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.

 

“I can learn more about Capital Group.” 

 

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.

 

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 


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Nearest Secondary Market: Los Angeles

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