Business Process Consultant - Investment Operations

Date: Jan 12, 2022

Location: London, GB

Company: Capital Group

Req ID: 40942 

Location: London

Other location(s): N/A 


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we’ve transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate’s ability to work remotely.


“I can succeed at Capital Group as a Business Process Consultant - Investment Operations.” 


As a Business Process Consultant - Investment Operations, you will play a critical role in leading the design and recommendations for end-to-end solutions of business problems within Investment Operations (IO) and as a member of the IOX team. You are a thought leader who demonstrates the ability to acquire deep functional domain knowledge and technical solution design experience. Your recommendations have a direct impact in addressing strategic, end to end business challenges and your solutions support the growth of the business. You have experience building processes and capabilities and understand how to grow and scale them. 


You are a creative thinker and idea person. You bring ideas and insights that will support an environment of continuous improvement. Your key stakeholders include IO business partners, Capital Group’s Project Management Office and the Information Technology Group. You will lead by example to teams (within IOX and across IO), influencing others to act while nurturing an environment that fosters new ways of thinking and values different perspectives. You’ll help drive business value by leading projects that have significant scope and complexity. Your career has been built upon your success in influencing key stakeholders towards solutions that best support the strategic direction of an organization.


“I am the person Capital Group is looking for.” 


  • You’re a critical thinker with the ability to deliver root cause assessment through end-to-end research and analysis.
  • You are a skilled communicator. You place a high value on being authentic, respectful and engaging. You’ve facilitated a variety of successful meetings ranging in size, with diverse audiences.
  • You are adept in understanding how people and organizations function. You have the uncanny ability to steer through an organization in order to get things done.
  • You’re a problem solver who develops practical solutions, translates them into a work plan and influences key stakeholders in order to drive successful implementation.
  • You’ve had previous experience in the investment management industry with project management and/or business analysis responsibilities with significant scope and complexity.  
  • You stay up to date on industry trends and are knowledgeable in Agile delivery methodology, design thinking, digital construction and workshop sprints.
  • You enjoy working in a fast-paced environment where critical thinking and proactive teamwork is essential for success.
  • You're familiar with back office operations in an asset management setting and understand the complexities of order management, portfolio compliance and trade processing and settlement.
  • You have a bachelor’s degree.


“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


Do also visit our Diversity, Equity and Inclusion site to find out what Capital Group are committing to and championing.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. Capital Group are committed to be an equal opportunity employer. In Europe, we endeavour to make reasonable adjustments at any point along the recruitment process for candidates in need. Reach out to the recruiter in the first instance to discuss your needs. Any information you share will be treated sensitively, confidentially and in line with our data privacy policy available on our website.

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