GIC FI Client Advocate Specialist

Date: Feb 22, 2021

Location: London, GB

Company: Capital Group

Req ID: 39399 

Location: London

Other location(s):  


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we’ve transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate’s ability to work remotely.


Role summary: The Client Advocate Specialist will help facilitate the growth of the fixed income institutional business by partnering with the Client Relationship Team and investment operations to provide a superior level of service to our clients.   The role will build strong internal relationships and connect the objectives of the investment, operations and client service teams at Capital Group.   Additionally, the role will advocate on behalf of Capital’s Fixed Income clients and portfolio managers internally to ensure we adapt business operations to support their needs effectively as markets and regulations evolve.


Primary responsibilities/essential functions:

Facilitate effective collaboration across Investment Operations and provide a connection point between the investment and client service teams:


Build and maintain internal relationships

  • Responsible for independently managing and developing relationships within fixed income investment team, Investment Operations and client groups
  • Understand key objectives and priorities across the investment group, investment operations and distribution
  • Develop and maintain strong knowledge of Capital’s fixed income product range and vehicles as well as its investment capabilities including fixed income, foreign exchange and derivatives
  • Proactively communicate matters pertinent to the fixed income investment team to client service team and relationship managers
  • Partner with cross-functional teams to advocate for the needs of our clients
  • Build an in-depth understanding of evolving industry, operational and regulatory topics and assess the impact on the business and investment process


Develop and execute strategies to achieve objectives for assigned fixed income mandates

  • Connect with key teams within Investment Operations and capture and prioritise investment and client related fixed income items within internal systems
  • Prepare for, and facilitate, regular meetings with Principle Investment Officer (PIO) and relevant Investment Specialist to understand and incorporate impactful operational items  
  • Work with internal departments to identify and resolve ad hoc and complex client queries and requirements
  • Responsible for ensuring fixed income client operational support and processes are robust and scalable and risks are mitigated
  • Partner with the Client Relations Team to help facilitate and coordinate all aspects of client operational support
  • Significant involvement in FI segregated account onboarding and fund launches
  • Chair of the monthly FI Client Opportunities Review Group (operations subgroup) to keep track of fund launches, account onboarding and impactful operational changes
  • Key contributor into building out our strategic plan for Institutional fixed income growth and readiness


Essential Skills

  • You have a solid background in financial services, knowledge of fixed income instruments, markets, and the investment process.
  • You’re a people leader. You’ve either directly or indirectly managed a range of experience levels, capabilities, and working styles.
  • Your background includes plenty of examples of times when you’ve taken initiative to raise issues, solve problems and get things done.
  • Your colleagues turn to you for sound recommendations.
  • You are a strategic, progressive thinker with a passion for streamlining processes and leveraging relationships to navigate changes.
  • When developing a vision, you consider long term impacts and make a personal commitment to exploring diverse perspectives and dissenting viewpoints.
  • You’ll leverage and integrate partnering functions to encourage optimal initiative delivery.


Desirable Skills

  • You have a bachelor’s degree in business, finance, or related field or equiv. experience





“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

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