Technology Support Associate

Date: Dec 5, 2021

Location: London, GB

Company: Capital Group

Req ID: 44561 

Location: London

Other location(s): N/A 

 

“I can be myself at work.”

 

You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.

 

We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.

 

“I can influence my income.”

 

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).

 

“I can lead a full life.”

 

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones

 

COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we’ve transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate’s ability to work remotely.

 

Under direct supervision, supports CGC’s business cycles through implementation and integration of technology, office systems and other supported technologies.

 

Responsibilities:

  • Installs, configures, troubleshoots, maintains, and supports technology and office systems.
    • Works with support peers to build proficiency and knowledge of supported technologies, product streams, and business cycles to ensure current and future client needs are addressed.
    • Utilizes knowledge base and identifies inaccurate information to be updated.
    • Monitors support queue and helps to perform troubleshooting and resolution from simple to complex issues, ensuring reported incidents are resolved quickly and effectively in accordance with our service targets.
    • Documents, within the incident management system, any actions taken, and solutions provided to ensure consistency of experience and troubleshooting techniques.
    • Communicates with clients to keep them apprised of the status related to incident and request resolution.
    • Conforms to Service Management best practices with regards to Incident, Problem, Knowledge, Change and Release
  • Ensures technology and office systems are meeting local business needs and participates in their acquisition and implementation.
    • Develops knowledge of CGC’s business cycles and capabilities to support site workflows and technical requirements. 
    • Researches and pursues relevant training opportunities to ensure a broad awareness of current and emerging technical solutions.
    • Performs asset management and lifecycle processes per established guidelines, ensuring timely delivery and installation of approved hardware and software.  Sets appropriate expectations for clients regarding the implementation of new hardware and software.
    • Partners with Lifecycle Management, Service Operations and Engineering teams to understand equipment and software standards, acquisition processes, and new technologies.
  • Participates in projects involving new technology evaluation and integration.
    • Helps to complete project tasks and executes test plans assigned by manager and senior members of Support team. 
    • Communicates project status and new technology information as directed by Support team manager to gain acceptance and buy-in of supported business clients.
  • Performs additional responsibilities as assigned.

 

“I can apply in less than 4 minutes.”

 

You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.

 

“I can learn more about Capital Group.” 

 

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.

 

Capital Group are committed to be an equal opportunity employer. In Europe, we endeavour to make reasonable adjustments at any point along the recruitment process for candidates in need. Reach out to the recruiter in the first instance to discuss your needs. Any information you share will be treated sensitively, confidentially and in line with our data privacy policy available on our website.

 

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 


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