Audience Manager - Non-resident Client (NRC)

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Date: May 8, 2019

Location: Los Angeles, CA, US, 90071

Company: Capital Group

Req ID:  29763
Experience Level: Manager 
Other Location(s): N/A  
Relocation offered: Yes
Travel required: a. Up to 25%


Come grow with us


At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.


Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.


Role Summary: 

The NRC Audience Manager is an experienced sole-contributor role that leads marketing strategy and execution for advisors servicing US offshore investor clients. Based in Los Angeles, the successful NRC Audience Manager will closely coordinate with partners around the world to identify and address the opportunity with these clients, leveraging a local marketing execution team. The NRC Audience Manager will also be successful through building a broad and deep understanding of the business landscape, the audience(s) and client(s) served, the competitive environment and marketing best practices.




Develops and implements NRC marketing strategy

  • Establishes the business priorities for the audience by working with client segment teams, cross-functional partners and marketing leadership.
  • Defines the business problem for the NRC audience by partnering with senior leaders and marketing managers and senior managers (as appropriate) to develop the situation assessment, identify business opportunities in order to crisply define the problem to solve.
  • Partners with marketing research, sales and product teams to develop powerful audience insights that drive the achievement of business objectives. Maintains knowledge of research and in-field techniques to develop the customer empathy required to distill the insight.
  • Translates business opportunity into marketing actions by developing the marketing brief from which the go-to-market plan will be developed.

Manages prioritization and execution of marketing deliverables for the NRC audience

  • Partners with cross-functional marketing team in Los Angeles, London and Singapore to develop and deploy marketing programs aligned to the business objectives and strategies by leading an agile team and delivering via agile methodologies and practices.
  • Prioritise, tailor and implement Global Financial Intermediary campaigns for the NRC market.  These include but are not limited to:  Product campaigns; Brand campaigns; thematic campaigns. 
  • Understands the compliance complexities of marketing to US-offshore clients and acts as SME to internal stakeholders.
  • Builds and manages the NRC marketing budget to ensure that we hit agreed KPIs and targets.

Closely integrates and coordinates with partners across the globe

  • Maintains a client-facing role along with marketing managers and senior managers (where applicable). Travel in the field (up to 30% of time) to deeply understand the audience and client.
  • Establishes partnership model with marketing peers in Europe, Asia and US
  • Acts as a marketing co-representative with key strategic relationships.


  • 8+ years global financial marketing experience – asset management marketing experience strongly preferred
  • Global and entrepreneurial mindset
  • Strategic marketing planning and execution experience
  • Understanding/fluency of Spanish, Mandarin or Cantonese a plus
  • Stakeholder management
  • Experience with functional team leadership roles
  • Ability to work in fast paced environment
  • High levels of energy, commitment and collaboration
  • Manages conflicts well


Company Overview:
Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. 


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

Nearest Major Market: Los Angeles

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