Business Operations Manager Associate

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Date: May 13, 2019

Location: Los Angeles, CA, US, 90071

Company: Capital Group

Req ID:  29849
Experience Level: Professional 
Other Location(s): Los Angeles (CA)  
Relocation offered: Yes
Travel required: None

Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.

Investment Services includes the Investment Product Management (IPM) team and the Client Analytics Group (CAG).  These teams help represent our investment and portfolio construction perspectives and competitive advantages in a compelling manner via research and connectivity to our investment professionals.  They works closely with sales leadership to identify and meet the needs of our sales force while leveraging media and technology to creatively deliver our insights and research.  

As an Investment Services – Business Operations Manager  Associate you will be strategically aligned to the Client Analytics Group (CAG) and the Investment Product Management (IPM) teams within Capital Group’s North American Distribution unit.  However as a part of the IS Operations team there will be exposure to the broader Investment Services group through projects and special assignments.


  • Demonstrates an intermediate to advanced technical and business knowledge and works under direction only as needed.
  • Responsible for content management across both CAG and IPM, including Compliance reviews and effective and timely dissemination of content.
  • Assists team leads managing team infrastructure, including creating and drafting policies and processes.
  • Responsible for eliciting and documenting business requirements, managing/identifying/evaluating business project risks and potential impediments.
  • Oversees teams’ data licenses and manages implementation programs of new technology, roadmaps and data access.
  • Provides project management for small to medium sized initiatives, sometimes with significant scope and complexity.
  • Works across the organization to influence and prioritize critical projects.


  • A minimum of 3+ years relevant experience; familiarity with the asset management industry strongly preferred
  • Demonstrates strong organizational skills, allowing for successful management of multiple accountabilities.
  • Proficiency in Microsoft Office suite (esp. PowerPoint, Excel and Word); familiarity with industry data sources and databases is a plus.
  • Effective written and verbal communication skills, including the ability to present findings and recommendations to senior managers and to facilitate group meetings.
  • Bachelor’s degree required.


Company Overview:
Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. 


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

Nearest Major Market: Los Angeles

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