Business Operations Senior Manager

Date: Oct 6, 2021

Location: Los Angeles, CA, US, 90071

Company: Capital Group

Req ID: 39881 

Location: Los Angeles, CA 

Other location(s): Los Angeles West (CA) 

Relocation benefits offered: Yes 

Travel required: None 


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we’ve transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate’s ability to work remotely.


“I can succeed as a Business Operations Senior Manager.” 


As a Business Operations Senior Manager in Investment Operations (IO), you will play a critical role in business planning and operations for IO Data, IOX, Funds Platform and GCS. Your scope will include strategic and operational oversight for various business functions including demand management, department operating rhythm and communications, as well as department planning and oversight of initiatives, resources, and operational health. You’ll add value as a strategic business partner by aligning business plans across IO functions including IO Data, IOX, Funds Platform and GCS to ensure that strategic priorities stay on track. You will also operate and mature the demand management capability in IO. This includes defining and evolving the demand processes, maturing governance and tooling, and facilitating demand/capacity trade-off conversations for business leadership.


We will leverage your project management and influencing skills to assist in defining the process for cross-group planning and coordination. You’ll collaborate across business functions and represent IO’s interests and needs in broader cross-functional meetings within Capital Group. You have an appreciation and understanding of how to leverage data to make informed business decisions, risk management, business analysis and organizational design to achieve desired outcomes.


“I am the person that Capital Group is looking for.” 


  • You’ve led large scale projects and are familiar with project life cycles. You have in-depth knowledge in project management and have successfully led projects with broad business impact that involved multiple functions and stakeholders.
  • Your career has been built upon your success in delivering complex and broad change initiatives within large companies.
  • You have experience leading annual business/fiscal year planning along with facilitating and preparing for quarterly business reviews of department finances, initiatives and KPIs.
  • You’re a people leader. You’ve either directly or indirectly managed a range of experience levels, capabilities, and working styles.
  • You possess strong facilitation and relationship building skills with the ability to influence senior business leaders on strategic business matters, coupled with strong managerial courage to challenge leaders as appropriate.
  • You have a bachelor’s degree.




“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

Nearest Major Market: Los Angeles

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