Corporate Communications Insights and Measurement, Senior Specialist

Date: Aug 10, 2022

Location: Los Angeles, CA, US, 90002

Company: Capital Group

Req ID: 52562 

Location: Los Angeles

Other location(s): Los Angeles West (CA) 


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


“I can succeed as the Corporation Communications Insights and Measurement, Senior Specialist at Capital Group.”

Our Corporate Communications & Archives team is looking for Corporation Communications Insights and Measurement, Senior Specialist that is a data and insight enthusiast to support our mission of engaging, aligning and inspiring the 9,000 associates at Capital Group. You’ll help us ensure that the voice of our associates is loud and clear as we develop our communication programs. You’ll lead our measurement operation, responsible for metrics, analytics and research. The insights you gather will be applied to optimize our message development, storytelling, communication campaigns and overall associate experience. You’ll provide strategic advice and counsel to our team and key senior business leaders. You’ll be dedicated to the Corporate Communications & Archives team but have a longer-term career path and development support from the fast growing Global Insights & Analytical function.   Above all, you’ll be a fierce advocate for associates.

You can develop and execute insights program in support of internal communications and corporate archives with an eye toward measuring not just what we do, but the effectiveness of our efforts.

  • You can develop a common measurement framework to assess the effectiveness of our communication efforts including email, video, web, live and virtual events and the intersection of those channels. Encapsulate vital data in a dashboard that provides an at-a-glance assessment of the effectiveness of our communication activities. Partner with the team to establish success metrics for communication.
  • You can work with the team to prepare quarterly and ad hoc reports and analysis. Share insights with the team and senior business leaders along with recommendations for improvements.
  • You can strengthen our listening post to gather information from associates in an integrative fashion.  This includes using qualitative and quantitative research such as surveys, focus groups, individual interviews, search and digital data, web and email feedback and other mechanisms to assess associate sentiment and reaction to communication.
  • You can proactively recommend when additional research is needed.
  • You can understand when a research project needs your expertise and when you can provide light consulting while teaching someone else to conduct their own research.
  • You can develop a set of personas for various constituent groups that will help the team tailor communication more effectively.
  • You can help us journey map key associate experiences to identify and minimize pain points in common activities.
  • You can develop and manage project schedules for all measurement programs. Facilitate meetings, providing opportunities for stakeholders to provide input while driving towards decisions. Ensure all members of the project team are apprised of project status, required deliverables, the review process and the completion schedule.
  • You can keep abreast of company and industry issues. Continually tracks best practices in communication measurement and associate engagement. Applies appropriate practices to the work at Capital. Shares ideas within the team and client groups as appropriate.


“I am the person Capital Group is looking for.”

  • You demonstrate a skillset in planning, compiling and analyzing both quantitative and qualitative research and metrics; and delivering key insights from data.
  • You have critical-thinking skills and the ability to objectively view and synthesize information.
  • You have knowledge of the communications ecosystem and how effective storytelling can deliver business results and associate engagement.
  • You demonstrate a high degree of interpersonal and organizational savvy; builds networks and collaborates effectively to influence outcomes and achieve results; comfortable counseling senior executives.
  • You demonstrate initiative by identifying issues and recommending solutions on a wide range of communication measurement projects
  • You demonstrate sound judgment in resolving complex matters.
  • You demonstrate ability to plan processes and work for a group or team to assure work is completed in a timely manner.
  • You demonstrate effectiveness in leading/facilitating meetings with senior business leaders on broad, controversial and sensitive topics inside and outside the organization.
  • You consistently demonstrate the ability to evaluate and appropriately address privacy and confidentiality concerns when working with others (or associates outside the department or group).
  • You have knowledge and experience using Google Analytics and Tableau.



“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 


Nearest Major Market: Los Angeles

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