Human Resources Business Partner: Employee Relations

Date: Jun 17, 2022

Location: Los Angeles, CA, US, 90071

Company: Capital Group

Req ID: 52246 

Location: Los Angeles

Other location(s): Irvine (CA); Hampton Roads (VA); Los Angeles (CA); New York (NY); San Antonio (TX) 


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


COVID-19 HIRING: Our recruiting process is 100% virtual, which should help with the logistics of your candidate journey. We have transitioned to a hybrid work model, which means our associates are working from home the majority of the time, and coming into the office 40% of the month. You get to decide what that looks like for you.


I can succeed as an Employee Relations Business Partner at Capital Group.”


As the Employee Relations Business Partner (ERBP) on the Respectful Environment Advocacy Centralized Team (REACT), you will play an integral role across Capital Group to cultivate an inclusive, respectful, and professional environment.  Working directly with Capital’s Senior Manager of Employee Relations, you will resolve complex cases, curate training and resources, and leverage your expertise and aptitude in analytics to advance our employee relations philosophy while mitigating business risk.   

An impartial and objective subject matter expert, you’ll collaborate with HR Business Partners, Capital’s Legal Department, and business leaders across the company’s various lines of business globally to address intricate employee relations matters as well as lead internal claim investigations, ensuring consistent quality of results, timeliness of resolution, and an effective, supportive associate experience.  In collaboration with Talent Development, you’ll help craft and manage employee relations resources for both Human Resources and business managers and work closely with ER leadership to design, facilitate, and coordinate training sessions and discussion forums on performance management, coaching and feedback. You will also be relied upon to champion the implementation of a new ER case-management system and drive its adoption across HR.  Importantly, you will participate in analyzing metrics and proposing recommendations for enhancements to our approach and the prioritization of our efforts based on key insights.  To thrive in this role, you’ve been responsible for Employee Relations previously and enjoy working in complex, fast-paced environments where quality of both process and result are paramount. You’ve participated on and/or led high-performing teams and have the confidence and courage to manage through ambiguity, think strategically and situationally, and develop innovative solutions that challenge the status quo.

This role will ideally be based in Los Angeles or Irvine, CA, but consideration can also be given to Hampton Roads, VA, Indianapolis, IN, or San Antonio, TX.


 “I am the person Capital Group is looking for.” 

  • You are passionate about investigating and resolving employee relations issues
  • You approach your work in a thoughtful, open-minded, and objective manner, focusing on the facts, fostering a supportive employee experience, and mitigating risk.
  • You are a skilled, authentic, and respectful communicator, an active listener who is approachable and engaging, and you remain tactful and calm in controversial and/or confrontational situations.
  • You are a champion for doing the right thing and are at ease interfacing and influencing across all levels and roles throughout the organization.
  • You enjoy working with data and know how to conduct trend analysis with large sets of information across unique company and team cultures. You interpret data with ease and can identify key points and translate information into actionable insights and ideas for practicable solutions.
  • You thrive in fast-paced environments where independent thinking and collaborative teamwork are equally essential for success.
  • You’ve built a career by being a motivated and strategic achiever who brings positive energy to interactions, using discretion to manage through challenges and have a reputation for rock-solid integrity.
  • You possess strong organizational skills, and can flex across project work, ongoing responsibilities, and in-the-moment priorities.
  • You can successfully manage multiple, complex investigations and performance management concerns in a timely and consistent manner without compromising quality.
  • You connect the dots in complex and often ambiguous situations, deriving insights that are critical to advancing organizational goals. 


“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 


Nearest Major Market: Los Angeles

Job Segment: Employee Relations, HR, Performance Management, Social Media, Human Resources, Marketing