Investment Operations Director - IOX

Date: Jan 12, 2021

Location: Los Angeles, CA, US, 90071

Company: Capital Group

Req ID: 38622 

Location: Los Angeles, CA 

Other location(s): Los Angeles (CA) 

Relocation benefits offered: Yes 

Travel required: a. Up to 25% 


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we’ve transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate’s ability to work remotely.



“I can succeed as a Director in Investment Operations.”


As one of our Directors in Investment Operations, you will guide senior managers and their respective teams, providing strategic oversight to a group of financial services professionals, spanning office locations in Southern California and London.  You will be part of our Investment Operations X (IOX) team responsible for enabling production excellence and promoting scalability and greater process optimization while delivering new investment capabilities and services.  Specifically, your scope will include managing the Fixed Income portfolio within IOX and accountability for select IO-wide capabilities (e.g. demand-capacity management, IO operational debt| risk remediation, IO product management, etc.) in partnership with the IOX and IO senior leadership team. This will also include partnering with Investment Operations and Fixed Income stakeholders to bring clarity and focus to solution design to evolve our Fixed Income capabilities and services.  Additionally, you will have accountability for end to end emphasis in areas such as operational debt remediation and/or demand and capacity management.  You’ll also play a critical role as part of the IOX senior leadership team, working together with the other IOX Director to provide overall leadership to the broader organization of around 50 associates. 


Your career has been built upon your success in driving the business, evolving methodologies, genuinely engaging with people and cultivating an inclusive culture.


  • You will collaborate with the Investment Operations Operating Committee in defining vision and strategic direction, ensuring that department strategies align with mission, vision and core values. You will understand the external market landscape and key industry drivers and bring ideas and recommendations that enable us to further enhance our operating model. You will ensure that operational capabilities are well positioned to deliver current and future solutions. You will influence the development of technology and analytic solutions that enable flexibility, agility and scalability.


  • You will foster a culture of inclusion and trust where associates feel valued and encouraged and to bring their whole self to work, an environment where accomplishments are recognized and risk-taking and innovation is embraced. You will play a critical role in identifying, inspiring and supporting associate development, in line with their unique strengths and aspirations. Your scope will include performance management, recruitment, compensation, succession planning and promotions, development and associate relations. By providing global and strategic context for associates, you will bolster shared understanding and alignment on objectives. Your success will be defined by demonstrating courage when championing new ideas, being a change agent, and influencing open-mindedness.


  • Working collaboratively with other IO directors and functional leaders, you will mitigate risk for Capital Group in a cost-effective manner, ensuring that operating results achieve the right balance of quality, cost and service ensure that operations allow stakeholders to deliver on their commitments to investors and the CG community. You will ensure broad consideration of CG-wide issues and impacts relating to operating effectiveness, risk, service to investors and stakeholders.



I am the person Capital Group is looking for.”


  • You have successfully managed multi-functional teams of scale in a complex environment.
  • You have led large scale transformations that resulted in defining new solution capabilities and/or in optimizing existing capabilities through changes in people, process, technology and data.
  • You are a strategic thinker that can partner with business and technology stakeholders to define future-state vision, roadmap and metrics to drive business outcomes.
  • You engage internal and external constituents directly, by initiating, building, and cultivating authentic relationships.  You are skilled at influencing senior colleagues both internal to Investment Operations as well as our partners | stakeholders across CG, to drive better business outcomes.
  • You have a talent for identifying systemic improvements to remove operational barriers. You bring clarity and focus to solution design to respond to investment capabilities and services faster.
  • You seek open-mindedness and provide a holistic view to solutions; connecting people across processes for optimum business impact.
  • You empower associates to connect new ideas with modern solutions by introducing leading industry trends
  • You are inspirational in standing up for brave ideas. You take smart risks and execute with the right combination of urgency and making tough choices when necessary.


“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

Nearest Major Market: Los Angeles

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