Investment Operations Director - EQ GIC

Date: Jan 12, 2021

Location: Los Angeles, CA, US, 90071

Company: Capital Group

Req ID: 38641 

Location: Los Angeles, CA 

Other location(s): Los Angeles (CA) 

Relocation benefits offered: Yes 

Travel required: None 


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we’ve transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate’s ability to work remotely.



“I can succeed as a Director in Investment Operations.”


As one of our Directors in Investment Operations, you will directly guide 2 senior managers and their respective teams, providing strategic oversight to a group of financial services professionals, spanning our office locations across Los Angeles, London and Singapore. Your scope will include specialized functions for the Private Client Services (PCS) business, Equity Separately Managed Accounts (SMA/Models) business, Portfolio Guidelines and Analysis (PGA) and Asset and Corporate Actions (ACA) teams. You will oversee the delivery of operating strategies and expense targets in Equity Global Investment Control (EQ GIC) Operations, as well as the enabling increased efficiency in the department, with a focus on speed, scalability and flexibility.  You’ll also play a critical role as part of the EQ GIC senior leadership team, working together to provide overall leadership to the broader EQ GIC organization of around 200 associates.


Your career has been built upon your success in driving the business, evolving methodologies, genuinely engaging with people and cultivating an inclusive culture.


  • You will collaborate with the Investment Operations Operating Committee in defining vision and strategic direction, ensuring that department strategies align with mission, vision and core values. You will understand the external market landscape and key industry drivers and bring ideas and recommendations that enable us to further enhance our operating model. You will ensure that operational capabilities are well positioned to deliver current and future solutions. You will influence the development of technology and analytic solutions that enable flexibility, agility and scalability.


  • You will foster a culture of inclusion and trust where associates feel valued and encouraged and to bring their whole self to work, an environment where accomplishments are recognized and risk-taking and innovation is embraced. You will play a critical role in identifying, inspiring and supporting associate development, in line with their unique strengths and aspirations. Your scope will include performance management, recruitment, compensation, succession planning and promotions, development and associate relations. By providing global and strategic context for associates, you will bolster shared understanding and alignment on objectives. Your success will be defined by demonstrating courage when championing new ideas, being a change agent, and influencing open-mindedness.


  • Working collaboratively with other IO directors and functional leaders, you will mitigate risk for Capital Group in a cost-effective manner, ensuring that operating results achieve the right balance of quality, cost and service ensure that operations allow stakeholders to deliver on their commitments to investors and the CG community. You will ensure broad consideration of CG-wide issues and impacts relating to operating effectiveness, risk, service to investors and stakeholders.


I am the person Capital Group is looking for.”


  • You have managed multi-functional teams of scale in a complex environment.
  • You are an established operations pioneer with a history of innovative process management techniques.
  • You engage internal and external constituents directly, by initiating, building, and cultivating authentic relationships.  You influence senior individuals on the respective functions of the business and in the performance of EQ GIC, to drive better business outcomes.
  • You have a talent for identifying systemic improvements to remove operational barriers. You respond to change in effective ways, and consistently increase the level of experimentation across your organization.
  • You seek open-mindedness and learn from past experiences. You promote change and embrace introspection. You know your people and your customers.
  • You are inspirational in standing up for brave ideas. You take smart risks and execute with the right combination of urgency and making tough choices when necessary.
  • You are comfortable and have demonstrated experience in representing the group in Committee or other formal settings.


“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

Nearest Major Market: Los Angeles

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