Product Specialist

Date: Jan 10, 2019

Location: Los Angeles, CA, US, 90071

Company: Capital Group

Req ID:  27161
Experience Level: Professional 
Other Location(s): N/A  
Relocation offered: Yes
Travel required: a. Up to 25%

Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.

Investment Services includes the Product Management Group of Capital Group. Its mission is to recommend strategies and solutions that align the needs of Clients with Capital Group’s capabilities. The team manages the existing product portfolio and makes recommendations on new product development and services in support of broader strategic and business objectives. 

 

As a Senior Product Specialist based in Los Angeles, you will partner with Product Managers in developing and rolling out new capabilities; continuously evaluating product performance to ensure successful implementation, and recommending changes as appropriate, while supporting an existing product line by maintaining product information, and consulting on product inquiries. You will be an integral member of Capital Group’s Institutional Retirement Product Management effort responsible for supporting the development and management of superior products and services within the Defined Contribution Investment Only (DCIO) and Employer Sponsored IRA (e.g. SIMPLE IRA, SEP/SARSEP IRA, etc.) markets.
 

Responsibilities:

  • Serve as a subject matter expert and internal resource on account/plan types, investment vehicles, and pricing structures and consult with various internal groups (e.g., sales, service, and external clients) regarding product inquiries and enhancement requests.
  • Consider associate/client perspective, as well as product construction and pricing, operational policies, service model and sales and marketing approach, to identify issues, options, and/or desired outcomes and recommends appropriate solution or approach.
  • Identify trends in issues/questions received, and make recommendations to address them (e.g., training, system enhancements).
  • Assess exception requests against product definition and objectives; identify and approve exceptions, as appropriate, or facilitate exception review and processing.
  • Participate in projects impacting a product line.
  • Partner with Product Managers to create, analyze and develop product plans, business cases and performance reports.
  • Ensure product information is accurately represented in product catalog as well as training documents, literature (e.g., sales material, forms), and online.

 

Qualifications:

  • 5+ years in-depth knowledge of product construction, rules and regulations, sales and marketing approach, and services offered. Exhibits knowledge in current and possible future policies, practices, trends, technology and information affecting the department/business area.
  • Ability to develop both product and project plans with little direction and to execute in a collaborative manner with extreme attention to detail.
  • Demonstrate sound judgment in resolving matters of moderate complexity.
  • Strong intellectual curiosity and analytical skills with the ability to develop recommendations and support assertions.
  • Demonstrate excellent written and oral communication skills with team members and managers. 
  • Demonstrates ability to collaborate and work effectively as part of a team.
  • Bachelor’s degree strongly preferred, MBA a plus. 

 

Company Overview:
Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. 

 

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 


Nearest Major Market: Los Angeles

Job Segment: Consulting, Product Development, Technology, Research, Marketing