Office Services Manager

Date: Jan 11, 2021

Location: Norfolk, VA, US, 23513

Company: Capital Group

Req ID: 38825 

Location: Norfolk, VA 

Other location(s): N/A 

Relocation benefits offered: Yes 

Travel required: None 


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we’ve transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate’s ability to work remotely.


“I can succeed as an Office Services Manager at Capital Group.” 


As an Office Services Manager, you will serve as a steward of Capital Group’s physical work environment and associate services. You’ll have responsibility for a site budget of $2.8 million for our Norfolk, VA office comprised of 550 associates. You will be an integral partner to senior leadership and enrich our associate’s working experience by delivering innovative solutions and exceptional service. You will join a global team whose scope includes business continuity, facilities and food service operations, office safety administration, landscaping and janitorial services, among others. Your experience and expertise will facilitate the execution of high quality, efficient, innovative and cost-effective solutions.


You are an inclusive role model who focuses on the continuous development and optimization of your team members. You have dedicated time and attention to studying various perspectives on inclusive topics, trends and best practices.


You’re well-versed in managing workflow by assessing and aligning associate’s capabilities with business needs. You are an accomplished communicator across diverse populations of associates and external clients (vendors, landlords, consultants, regulatory authorities, etc.), as well as internal business functions (legal, risk and compliance, purchasing, etc.). You empower your associates to effectively respond to business requests and administer timely resolution.


 “I am the person Capital Group is looking for.” 


  • You see the big picture. You’ve led teams previously and have guided them to enhance agility and grit. You have specific examples of when you’ve added value by analyzing spend, performance and quality using facility management software.
  • In identifying and aligning top priorities, you encourage trade-offs that facilitate decision making.  You’ve fine-tuned your communication style to influence a variety of personalities.
  • You can work on-site a minimum of 4 times per month as your scope of work and team are deemed as business essential.
  • You thrive in situations where there isn’t a playbook with a clear-cut answer. You are not easily surprised, and you handle constantly changing circumstances with composure and diplomacy.
  • You’re devoted to continuous learning and development. You find new ways of challenging yourself by asking “what if” often. Your curiosity allows you to consult in a manner that adds value in a variety of settings.
  • Your career has been built upon your ability to empathetically listen and address challenges with creativity. The solutions you’ve launched include technological components that have enhanced innovative work environments.


“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

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