Inside Sales Manager

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Date: Jul 23, 2019

Location: San Antonio, TX, US, 78251

Company: Capital Group

Req ID:  30167
Experience Level: Manager 
Other Location(s): San Antonio (TX)  
Relocation offered: Yes
Travel required: a. Up to 25%


Come grow with us


At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.


Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.


Within Capital Group, North American Distribution oversees sales and distribution for North America across various client segments including retail and institutional clients.  Their efforts are focused on positioning Capital Group as the active investment manager of choice, providing superior service, sales and marketing experience while broadening our business.


As an Inside Sales Manager on our Internal Sales team, you will lead a team of Internal Wholesaler, review and monitor territory team business plans and develop strategies for successful plan execution.



  • Developing associates for current and future business needs based on ever-evolving market and industry changes to meet rapidly changing client needs and AF’s organizational vision and purpose.
  • Coaching and training associates on effective sales techniques to accomplish specific business goals and deliver expected sales results.
  • Conducting monthly business result meetings with associates. Reporting on and analyzing individual and territory objectives; ensuring clarity of performance for each associate relative to their results and business plan.
  • Reviewing calls, conducting call quality drills and workshops, facilitating call calibration meetings, and providing one-on-one coaching to associates to ensure North America Distribution (NAD)’s call quality standards are consistently attained to enhance adviser/customer experience, drive sales, and retain existing assets.
  • Planning one-on-one meetings, team building, and development sessions.
  • Serving as a conduit for external sales force members for resolution of service issues and technical questions.
  • Our environment is collaborative. In addition to working with your own team, you can also expect to work with peers to manage resources, participate in and lead various projects and sales initiatives.



  • 3+ years previous sales experience in the investment industry with the ability to execute all elements of the sales process.
  • 3+ experience leading/managing a sales team, including effectively coaching and managing performance; proactive employee development; planning and managing workflow.
  • Exhibits in-depth knowledge of the mutual fund industry and that of current/possible future policies, practices, practices, and/or trends, affecting this business area.
  • Demonstrates the ability to communicate and collaborate with those internal and external, across various levels; possesses exceptional listening, probing, time-management, and organizational skills.
  • Demonstrates an exceptional standard of quality, both in their own performance and that of their team, which involves attention to detail, thoughtful analysis and problem-solving, and accountability for excellent results.
  • Bachelor degree required.


Company Overview:
Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. 


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

Nearest Major Market: San Antonio

Job Segment: Sales Management, Marketing Manager, Inside Sales, Telemarketing, Sales, Marketing