Senior Solutions Engineer

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Date: Aug 6, 2019

Location: San Antonio, TX, US, 78251

Company: Capital Group

Req ID:  29062
Experience Level: Professional 
Other Location(s): Irvine (CA)  
Relocation offered: No
Travel required: a. Up to 25%

Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.

The Application Services Team provides application development and support services in support of Capital Group’s strategy to build and maintain high quality technical solutions that maximize business value.

As a Solutions Engineer IV based in San Antonio or Irvine, you will play a critical role in solution delivery through SDLC activities to maintain contact center solutions ensuring these solutions support current and future business needs of Capital Group.  

Additionally, as a Solutions Engineer IV you will be responsible as a hands on technologist for leading the team in the overall process of end to end solution ownership and strategy along with performing independent and group research into new contact center technology. 

Responsibilities: 

  • Leads and personally contributes to solution delivery through SDLC activities (analysis, development, testing, deployment, support, etc.) for one or more medium to high complexity business capabilities and/or products. 
  • Demonstrates thought leadership and deep understanding thru analysis and improvement recommendations to multifaceted business processes, application features, data change to resolve defects or enhance business capabilities
  • Influences business and technology roadmaps for product/solution by working in close collaboration with business, technology partners and vendors.  
  • Proactively and independently works in identifying and resolving production issues escalated by our production support team

Qualifications: 

  • Bachelor’s Degree preferred in a related field or equivalent
  • Minimum 8 years of experience in business systems analysis, development and testing
  • Subject matter expert with contact center processes, applications, and systems. Genesys application preferred
  • Strong experience with requirements gathering, systems analysis, functional design, documentation, problem resolution, and release management
  • Skilled with utilizing relational databases and SQL
  • Solid knowledge of DevOps fundamentals and practices
  • Expert verbal and written communication skills with demonstrated ability to communicate effectively to both technical and non-technical audiences
  • Demonstrated ability to create a positive and professional business relationship with internal and external clients

 

Company Overview:
Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. 

 

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 


Nearest Major Market: San Antonio

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