Technology Operations Analyst

Date: Sep 21, 2022

Location: San Antonio, TX, US, 78251

Company: Capital Group

Req ID: 51263 

Location: San Antonio

Other location(s): San Antonio (TX) 

 

“I can be myself at work.”

 

You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.

 

We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.

 

“I can influence my income.”

 

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).

 

“I can lead a full life.”

 

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones

 

NOTE: We value flexibility and have a menu of options for our associates to leverage to help set up their work-life balance.  Our associates enjoy a hybrid approach with three days in the office on a weekly basis. We encourage you to discuss the specific guidelines for your role throughout your interview process.

 

“I can succeed as a Technology Operations Analyst at Capital Group.”


As one of our Operations Command Center (OCC) Analysts you will work in a dynamic and challenging environment, ensuring the operational stability of Capital Group’s IT systems.  Under general supervision you will be responsible for providing direct oversight of Capital Group Companies’ (CGCs) 24x7 Global Production Business Processing Environment.  You will assist as a central point of contact between technology and business operations and engage with application and infrastructure teams to support event and incident management for CGC’s critical production operations.  


You will take part in incident resolution and outage communication as well as gain insight into the operations of teams and technologies critical to our business.  


This position requires working shifts as part of a 24x7 team. OCC associates enjoy working a 4x10 schedule and have found ways to achieve balance at the various stages of life and career.    


“I am the person Capital Group is looking for.” 


•    You have a bachelor’s degree in Computer Science, Technology, or a related technical field
•    You have a minimum of 3 years of technology support experience in a corporate environment 
•    You have a solid foundation of knowledge with computing infrastructure such as networks, servers and datacenters
•    You are a fast learner, results oriented, with thorough follow-through
•    You are detailed oriented, have strong business acumen and a customer-focused mindset
•    You have strong verbal and written communication skills

 

 

“I can apply in less than 4 minutes.”

 

You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.

 

“I can learn more about Capital Group.” 

 

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.

 

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

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