Salesforce - Senior Business Analyst

Date: Jun 16, 2022

Location: Singapore, SG

Company: Capital Group

Req ID: 52303 

Location: Singapore

Other location(s):  


“I can be myself at work.”


You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ̶  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.


We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.


“I can influence my income.”


You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).


“I can lead a full life.”


You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


Capital Group Overview

Capital Group is a leading global investment management firm which has focused on improving peoples’ lives through successful investing since we were founded in 1931. We are a privately owned firm which allows us to keep our eyes on the long term while more than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day.

We know that our history is a testament to the strength of the people we hire and that at Capital Group, the success of the people who invest with us depends on the people we invest in. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. And we believe that having diverse views, shared across a table, leads to better business outcomes.

Capital Group’s long-term strategy sets out a clear vision: to be the world’s investment manager of choice. The Europe & Asia Client Group (EACG) includes our Financial Intermediaries & Institutional sales and support teams, as well as Marketing, Investment Services and Business Management.


We are looking for a highly motivated individual to join the Business Data Analytics and Tools capability in EACG. The candidate will be the Salesforce subject matter expert and go to person within the APAC region while also working with the wider team in Europe and North America. The ideal candidate should be a self-starter with a proven track record in delivering medium-large scale projects. The Salesforce analyst will support senior members of the business analysis and tools teams and play a pivotal role in driving business value through Salesforce enhancement, development and adoption.

Key responsibilities


· Work closely with EACG marketing and business development stakeholders to scope, define and deliver key requirements that impacts short and longer-term decision making.

· Manage the overall health of the Salesforce platform with emphasis on APAC, which consists of deep dive of issues to determine the root cause, offering technical expertise and support on new releases while also mitigating risks and ensuring compliance with local and regional regulations.

· Partner with regional teams to develop the Salesforce roadmap to ensure that developments create long term benefits at both the regional and local level.

· Develop and ensure best practices surrounding the adoption of Salesforce are up held by business users and provide training to users.

· Represent APAC at global level to influence and align on strategic developments while also building trust and credibility with cross functional stakeholders.

· Support the integration of key data sources from third-party vendors to improve our internal and external market intelligence and analytical capabilities

· Leverage new and existing Salesforce capabilities to solve strategic, tactical, structured, and unstructured business problems

· Work collaboratively with IT and the wider technology team, learning from their experiences and sharing best practice

Strong management of backlog of requests and coordination with IT to execute

· Develop a thorough understanding of client behaviour, competitive trends, and business drivers to inform decision making


· Bachelor’s in Business Management, Computer Science or a quantitative field with 4-7 years of relevant experience

· Strong business acumen

· Experience in integrating various platforms with Salesforce Platform

· Demonstrate experience of gathering business requirements and turning them into actionable insight for a consumer business

· Excellent problem-solving skills and communication skills, with the ability to translate technical training for non-technical audiences

· Highly organized with the ability to execute on multiple, concurrent projects in a fast-paced environment

· Experience using Confluence/Jira or other project management tools is beneficial

· Salesforce Admin Certifications and Agile Certifications are beneficial.

Ability to manage a vendor relationship including influencing their product development roadmap


“I can apply in less than 4 minutes.”


You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.


“I can learn more about Capital Group.” 


At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.


We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 


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