HR Shared Services Advisor (12-month contract)

Date: Oct 14, 2021

Location: Singapore, SG

Company: Capital Group

Role Description: Provides full support in all relevant HR processes and acts as a primary point of contact for all associates based in the region. Uses and improves existing tools and processes and participates to the design and implementation of new ones.  Provides timely, thorough and accurate support and advice to external clients as well as to the other members of the HR department.


  • Acts as the initial point of contact for HR-related questions from associates and colleagues in other HR functions and provides guidance as and when appropriate; Refers questions to appropriate resources as applicable
  • Demonstrates intermediate knowledge of the different countries employment law regulations and/or know where to research information; may develop unique expertise in process (es) and be accountable for them locally or for the region.
  • Diagnoses and resolves process issues by analyzing facts and data, and conducting thorough review;  Communicates outcomes as appropriate
  • Manages processes - related to associates movements from hire to termination and associates’ life events ;  seeks to continuously improve processes and keep templates and associates file up-to-date
  • Manages complex processes and/or processes with high impact or visibility.
  • Serves as a subject matter expert on Human Resources policies, processes and tools; partners with other HR functions as needed
  • Ensures HR systems are kept up to date and shares accountability for end-to-end process with other HR team members
  • Assist with interview scheduling when required
  • Keeps abreast and uses new technology
  • Performs other duties as assigned


This is a 12-month contract assignment.

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