Shared Services Advisor

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Date: May 23, 2019

Location: Singapore, SG

Company: Capital Group

Req ID:  29861
Experience Level:  
Other Location(s):    

Come grow with us


At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it’s more than that. It’s smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed. You’ll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you’ll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.


The role provides full support in all relevant HR processes and acts as a primary point of contact for all associates based in the region. Uses and improves existing tools and processes and participates to the design and implementation of new ones.  Provides timely, thorough and accurate support and advice to external clients as well as to the other members of the HR department.


Key Responsibilities:

  • Acts as the initial point of contact for HR-related questions from associates and colleagues in other HR functions and provides guidance as and when appropriate; Refers questions to appropriate resources as applicable
  • Demonstrates intermediate knowledge of the different countries employment law regulations and/or know where to research information; may develop unique expertise in process (es) and be accountable for them locally or for the region.
  • Diagnoses and resolves process issues by analyzing facts and data, and conducting thorough review;  Communicates outcomes as appropriate
  • Manages processes - related to associates movements from recruitment, to hire, and to termination and associates’ life events ;  Seeks to continuously improve processes and keep templates and associates file up-to-date
  • Manages complex processes and/or processes with high impact or visibility.
  • Serves as a subject matter expert on Human Resources policies, processes and tools; partners with other HR functions as needed
  • Ensures HR systems are kept up to date and shares accountability for end-to-end process with other HR team members
  • Designs ad hoc reports on various HR metrics, creating data visualizations for a diverse audience and identifying actionable insights through data analysis;
  • Keeps abreast and uses new technology
  • Participates in regional or global  projects aiming at improving efficiency and process design; May participate in local or regional projects on other HR related topics
  • Provides guidance to HR Associates on complex assignments; May perform a first level of check of the work performed by members of the team.
  • Performs other duties as assigned




  • 3 to 5 years of human resources experience, and ideally, prior experience in HR Shared Services
  • Good communication skills, both written and verbal
  • Strong client/customer service orientation
  • Strong judgment and integrity
  • Ability to work independently – drives work with initiative and the need to finish, and has a track record of proactively anticipating needs
  • Ability to also work as part of a team – facilitates collaborative dialogues and communicates effectively
  • High degree of operational efficiency, ability to multi-task, and attention to detail
  • Ability to build strong working relationships with both internal and external stakeholders
  • Experience working with sensitive or confidential information
  • Fluent English a prerequisite; fluency in additional languages is an advantage
  • Bachelor’s degree required


Company Overview:
Founded in 1931, Capital Group is one of the world’s largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. 
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

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